Shipping Policy

This document details how our fulfillment framework operates, establishing clear timelines and operational boundaries when you request a delivery from our website. Our logistical network is structured around a specialized corroboration and routing system to ensure your automated relaxation seating reaches its destination smoothly.

Delivery Scope and Geolocation Parameters

While our primary promotional audience spans across regional centers, our actual physical delivery infrastructure operates exclusively within the borders of Hong Kong. We do not support cross-border freight or international shipping destinations. Every delivery routed within our specified Hong Kong territory is handled entirely free of cost. We never add unexpected shipping surcharges, logistical fees, or handling payments at any stage of your journey.

Internal Preparation and Dispatch Processing

Every automated seating system requires meticulous mechanical validation and structural reinforcement before it leaves our fulfillment facility. We dedicate exactly 3 working days to package, inspect, and complete internal processing for every single placement. This initial phase ensures that the delicate components of your robotic system are locked down securely for transit, preventing mechanical drift or alignment issues during transport.

Transit Timelines and Total Expectations

Once the internal processing phase wraps up and the order leaves our central facility, the physical transit phase begins.

• Fulfillment Transit: Road logistics require between 1 to 2 working days to move the item from our loading docks to your physical address.
• Total Accumulative Timeline: Combining the 3-day internal packaging period with the 1-to-2-day transit frame, the total timeline stands at 4 to 5 working days from the moment you complete your interaction on our storefront.

The Obligation of Address Accuracy

Because we handle large-scale, high-weight automated systems, our vehicles require optimal spatial conditions and precise destination routing. It is entirely the responsibility of the client to supply a complete, highly accurate physical address during the checkout flow. Inaccurate data points, missing building details, or wrong block designators create severe logistical stalls. Ensuring your delivery coordinates are flawless prevents operational errors and ensures that our team can fulfill the delivery within the stated timeline.

Data Governance and Regulatory Frameworks

Managing physical logistics requires the handling of highly specific personal identification data, such as your residential street address, contact numbers, and name. We manage these data sets under strict alignment with the Personal Data Protection Act (PDPA).

The personal data you input into our checkout interface is strictly confined to the execution of this delivery protocol. We do not pass your coordinates to unrelated marketing entities. Our third-party freight drivers handle your address packets solely to navigate the vehicle to your doorstep, keeping your privacy intact in full accordance with the legal structures governing user data protection.

Doorstep Coordination and Delivery Issues

Given our specialized payment structure where transactions conclude at your doorstep, an adult must be present at the designated location when the delivery vehicle arrives. If our logistics team faces unexpected access barriers, locked entryways, or an absent receiver, we will pause the delivery. In such scenarios, our data officer will reach out via contact@sofforitexil.com to rearrange the routing window, using the contact information handled under our secure PDPA data policy.